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Happiness Guarantee - WAV skincare
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Happiness Guarantee

If for any reason you are not over the moon about your natural custom skincare, return it, we will even pay for shipping.

Return Policy

Our goal is to help you create the perfect custom skincare for your skin, health & lifestyle. We hope you’ll be completely satisfied with your formulation and we will accept any full-sized product purchased directly from for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase. We cannot provide return labels for international returns at this time.

All online orders must be returned through Customer Care on

What are the steps to return my custom skincare products?

1. Connect with Customer Care
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at We will be happy to assist with a complimentary return label for returns that meet our policy requirements. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. Complete the Return Form & print the pre-paid label

We will send you return labels to your email address on the order unless otherwise provided. We can only process returns and exchanges if our Return/Exchange form is included, and the desired action is specified.
Download our return/exchange form here and include it in your package.

download return form

3. Pack your return

Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy time frame and without a photo of the broken items and/or package.