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FAQs

On daily basis, we are receive questions about WAV and our Custom Skincare. We’ve answered the most frequent ones below. If you can not find the answer to your question, please contact us at contact@wavskincare.com.

How natural is WAV custom skincare?

We use only natural ingredients (vitamins, oils, extracts and essential oils) including our preservative and emulsifier, which are FDA approved for Organic skincare. In addition, we have nearly completed our vegan certification.

I’m not an expert, how can I design the custom cream?

WAV works with you to create optimal skincare for you skin. All you need to do is provide the information requested in our online consultation. Please make sure to let us know about any allergies, sensitivities and/or ingredients preferences you may have in the Sensitivities and Allergies section. If you are unsure how to answer any question, please view additional information and tips under “?”

How unique is my custom formulation?

Our data driven models, proprietary algorithms, research, and experience enable us to provide unprecedented individual variation in our formulations. Every detail you give about your skin is taken into account to create your custom WAV Skincare. We never use anyone else’s formula for you, or limit you to a collection of pre-existing products. Together we design a formulation that is unique to you and we make it, from scratch, only after you order it.

When you complete our online custom skincare consultation, an individual model representing the skin is created and the optimal formulation is calculated. When we receive your order – our chemist blends your custom skincare, individually, from selected natural ingredients, packages it in your personalized jar and delivery box including the booklet with information about all selected active ingredients.

What can I do if I’m not satisfied with my purchase?

Please send your custom skincare product back and get full refund. Read more about custom skincare return policy

Do you have other products? Why is only Custom Skin Perfecting Night Cream available?

Night Cream is our first product release, additional awesome products are in development and will be available in 2018!

We chose to start with Night Cream because it magnifies the benefits of our custom formulas in several ways:

  • skin’s cell regeneration power is higher at night when you are asleep.
  • the metabolic activity of the skin’s cells is at its peak, so using a night cream with beneficial ingredients can enhance the skin’s natural repair process.
  • additionally, at this time, we are typically less exposed to pollutants, damaging U.V. rays and daily stressors. This means your skin is more receptive to the nourishing and protectant benefits of Night Cream.

Developing each formulation requires a lot of research, trials, and testing. Developing of custom formulation includes even more parameters and different ingredients and almost endless number of variations. New formulations are in development and will come during 2018.

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Do you manufacture your product?

Yes. Each unique WAV skincare product is custom made at our CA headquarters so we can vouch for their purity and freshness. All our custom skincare products are calculated, blended and packaged in our facilities. As a result, we maintain control of every step to ensure the highest quality product for our clients.

Do you ship abroad?

Yes, we deliver our custom-made skincare abroad. For more details please check custom skincare shipping.

Why is the shelf life so short?

We use a broad spectrum natural preservative, in the minimum effective amount needed to last for 3 months from the time of formulation. With daily usage, the amount of 2.2 oz size cream is enough for 2 months. Because we control the entire process, from formulation to shipping, we can ensure that your product will be shipped to you within one week of formulation, thus we are able to deliver you the freshest possible product, safely preserved.

I own a spa and want to have your product for my clients.

Currently, we sell our skincare only on our website. If your client fills the questionnaire and makes an order on our website, or you do so on their behalf, we would be pleased to create their custom made WAV product.

Can I find you in retail store?

Currently we sell our products only on our website. In person assessment and real-time formulation in retail and spa locations is in development.

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